Last updated February 11, 2026

Shipping & Delivery Summary

Processing time:

• E-bikes, tents, and gear: 1–3 business days
  
• E-bike accessories & components: 7–10 business days
  

Estimated delivery after shipment:

• E-bikes, tents, and gear: 3–5 business days (total 4–8 business days)
  
• E-bike accessories & components: 3–5 business days (total 10–15 business days)
  

Carriers: UPS, FedEx, USPS

Tracking: Sent by email once shipped

Signature required: Yes, for all e-bike deliveries

Returns & Refunds: See our Returns & Warranties Policy

Contact: support@ShopsyDropsy.com

Shipping Locations

We currently ship to the contiguous 48 U.S. states only.
We do not ship to P.O. boxes, Alaska, Hawaii, U.S. territories, or internationally.

Most e-bikes, tents, and gear arrive within 4–8 business days. Please note: e-bike accessories and components typically take 10–15 business days, depending on your location. (We always try to get it out the door faster if we can.)

All customer orders ship from U.S.-based warehouses.
In rare cases of unexpected inventory shortages, order processing may be delayed while inventory is replenished. If this occurs, we will notify you before shipment and provide options to wait, switch products, or cancel for a full refund.

After You Place Your Order

Order Processing

After we verify your item is in stock and the payment clears our security check, your order moves to our shipping team.  (A simple step that protects you & us — nothing scary, just a safety measure.)

If an item is backordered, we will notify you before capturing payment and give you the option to:

• wait,
  
• switch to a different model, or
  
• cancel.
  

Once confirmed, you’ll receive an order confirmation email including:

• Order summary
  
• Total cost
  
• Payment details
  
• Shipping info (if applicable)
  

(If it’s not in your inbox, check your spam folder!)

Shipping Prep Time

E-bike, tents and gear orders typically ship in 1–3 business days.

Accessories & components will ship in 7–10 business days.

• After approval, your order is added to our fulfillment queue.
  
• Our warehouse team packs and prepares your e-bike, tent or gear.
  
• We ship from multiple U.S. warehouses for faster delivery.
  

High demand or holidays may cause a brief delay (usually just a day or two).
If anything unexpected happens (backorder, weather, warehouse delay), we’ll contact you by email or phone.

Delivery Timeframes

U.S. orders usually arrive 3–5 business days after shipment, depending on brand and location.

Delays may occur due to:

• Weather disruptions
  
• Holiday volume
  
• Carrier issues
  
• Supply-chain delays
  

We’ll keep you updated if something changes.

Tracking Your Order

When your order ships, you’ll receive a tracking number by email.

You can also track your order anytime using the Order Tracking tab at ShopsyDropsy.com.

If you haven’t received tracking within 3 days of placing your order, contact us at support@ShopsyDropsy.com

Important Notes

Order Changes & Cancellation

We’ll do our best to cancel your order if requested early, but once processing begins, cancellation is not guaranteed.

If it’s already shipped, the return must follow our Returns & Warranties Policy

Delivery Attempts & Signatures

A signature is required for all e-bike deliveries.

Shopsy Dropsy is not responsible for:

• packages left unattended after delivery,
  
• missed delivery attempts, or
  
• fees for reshipped items.
  

If your bike is returned due to failed delivery:

• You may have it re-shipped (delivery fee applies), or
  
• You may request a refund (shipping fees + 20% restocking fee deducted).
• Address Correction Fees Policy: If an incorrect or incomplete shipping address is provided by the customer and results in additional shipping costs, the customer will be responsible for those charges. We do not apply any manual or handling fees. All costs will be based solely on the logistics carrier’s quoted rate.
  

Please be available for the signature — we really don’t want you to miss your new ride!

Shipping Cutoff Times

Orders placed Monday–Thursday after 4:00 PM ET, Friday after 2:00 PM ET, or on weekends and holidays will be processed the next business day.

Lost Packages

If your package appears lost, contact us immediately at support@ShopsyDropsy.com.

Please keep original packaging until you confirm everything is in perfect condition.

Inspection at Delivery

Before Signing

Inspect the outside of the box before signing for delivery.

If you see damage:

1. Note it on the delivery slip.
   
2. Have both you and the driver sign the slip.
   
3. Take photos.
   
4. Contact us immediately at support@ShopsyDropsy.com.
   
5. Do not open the box.
   

This helps us resolve issues with the manufacturer quickly.

After Opening

After unboxing, inspect your bike thoroughly.
Contact us immediately if:

• the bike is damaged,
  
• parts are missing, or
  
• you receive the wrong item.
  

Affiliate* Partner Products (Outdoor Master & TST eBikes)

Shopsy Dropsy also features select products through affiliate* partnerships.

For these items:

• Shopsy Dropsy does not handle the sale, shipping, fulfillment, or returns.
  
• All shipping, delivery timelines, and customer service are handled directly by the partner retailer.
  

Please refer to the partner site for the most accurate shipping, delivery, and return information.

All brands sold on our site are 100% authentic and are offered through approved retail partnerships. Some products are supplied directly through manufacturer-approved ecommerce programs, while others are sold through traditional authorized dealer relationships. Which means your purchases are covered by the official brand-backed return and warranty policies. No knockoffs, no loopholes — just the real deal.

Each brand has its own return and warranty rules. Below are the key details for each brand sold through Shopsy Dropsy.

Return and warranty terms vary by brand. The summaries below highlight key points; full policies apply

Return Policy (General)

• Authorization required: All returns must be approved before shipping. You’ll receive a Return Merchandise Authorization (RMA) number and instructions.
  
• Shipping: All returns must be sent prepaid (no COD/freight collect). Original shipping costs may be deducted from your refund if the brand charges them.
  
• Timing: Follow each brand’s return window carefully — most are 14–30 days from delivery. Requests outside the window cannot be accepted.
  
• Refunds: Issued by the manufacturer after inspection, usually within 5–10 business days of receiving the returned item.
  
• Support: Contact support@ShopsyDropsy.com or call (484) 335-3079 to start a return.
  

Important: Do not ship your e-bike back until you receive official return confirmation from us.

Brand-Specific Returns & Warranty Policies 

Magnum Returns (Summary)

Return Window: Returns must be requested within 14 days of delivery. Late returns are not accepted.

• Eligibility: Items must be unused, undamaged, and in original packaging. Gift cards, downloadable products, and worn/washed clothing cannot be returned.
  
• Damaged/Defective Items: Submit claims within 14 days of receipt to shop@magnumphotos.com. Exact exchanges are available. Keep all original packaging.
  
• Return Authorization: All returns require prior approval. A Return Merchandise Authorization (RMA#) will be emailed with instructions. Unauthorized returns may be refused.
  
• Customer Responsibilities: Customers cover return shipping costs. Use tracked shipping; Magnum is not responsible for lost items.
  
• Refunds: Issued to the original payment method after inspection. Original shipping costs are non-refundable.
  
• Exchanges: Treated as a return and new order. Additional shipping costs apply.
  
• Undeliverable Items: Items returned as undeliverable or after failed delivery attempts are treated as returns. Reshipment costs apply. After 2 months without a response, refunds cover product cost only.
  
• Restocking Fees: Returns not caused by manufacturing defects may incur a 25% restocking fee.
  
• Proof of Purchase: A receipt or order confirmation is required for all returns..

READ THE MAGNUM FULL RETURN POLICY HERE

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Nakto Returns (Summary)

We want you to be happy with your NAKTO e-bike! Here’s everything you need to know about returns when purchasing through Shopsy Dropsy.

Return Window & Refunds

Quality-related issues:  (defective or damaged bikes)

• Contact support@ShopsyDropsy.com to request a return.
  
• Customers are responsible for return shipping and fee, use a trackable service.
  
• No restocking fee applies for defective items.
  
• Refunds are issued after inspection.
  
• Returns not accepted after 6 months from delivery.
  

Refund schedule based on time since delivery:

• Within 14 days: 100% refund
  
• 14 days – 2 months: 80% refund
  
• 3 – 4 months: 70% refund
  
• 5 – 6 months: 60% refund
  
• Over 6 months: No return or refund
  

Note: Only regular-priced items are refundable.  Sale items are not eligible.

Non-quality issues (change-of-mind, not defective):

• Returns accepted within 14 days of delivery.
  
• Customers pay return shipping and a 20% restocking fee.
  
• Returns must be prepaid with trackable shipping; NAKTO does not provide return labels.
  

Optional repair through a local shop:

• Customers may choose to repair locally. NAKTO offers free parts and partial reimbursement, subject to pre-approved repair quotes.
  

Conditions for Returns

• Bikes must be new, unused, and in original packaging.
  
• Include all parts, accessories, manuals, and packaging materials.
  
• Take photos or videos of quality issues and send them with your order number and purchase date to support@ShopsyDropsy.com.
  
• Customers may also deliver the bike directly to NAKTO’s warehouse in CA if convenient.
  

Contact for Returns

• Email: support@ShopsyDropsy.com
  
• Phone: (484) 335-3079
  
• Return Address: 
  

**WE WILL PROVIDE RETURN ADDRESS AFTER APPROVAL! 

READ THE NAKTO FULL RETURN POLICY HERE

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VIRIBUS RETURNS (SUMMARY)

Order Cancellations

You can cancel orders before they ship by contacting our customer service.

Returns and Replacements

Returns or replacements are accepted within 30 days for quality issues or damaged items.

• Free replacements cover major shipping damage or missing parts. Minor scratches, small packaging damage, or normal wear are not eligible for free replacement.
  
• Non-quality returns (returns not due to damage or defects) may incur a 25% restocking fee.
  
• Some items cannot be returned, including: pre-assembled products, clearance items, accessories, special orders, or used items. Used items are only eligible for return in exceptional circumstances, such as serious defects or shipping damage.
  

Refunds

Refunds are issued after inspection of the returned items, using the original packaging whenever possible. Items purchased directly from ViribusBikes.com can be returned and handled directly by Viribus. Returns for items not purchased directly from Viribus must be processed through the original seller.

READ THE VIRIBUS FULL RETURN POLICY HERE

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White Duck Outdoors Returns (Summary)

Reurn window: 15 days from delivery

• Condition: Items must be new, unused, in original packaging, with all parts, accessories, and manuals
  
• Fees:
  
  Change-of-mind: Customer pays return shipping + 15% restocking fee
  
  Defective/incorrect items: Return shipping covered
  
  Exchanges: Customer pays shipping/restocking

• Cancellations: Orders canceled after payment may incur 5% cancellation fee
  
• Contact: support@ShopsyDropsy.com
  

READ THE WHITE DUCK OUTDOORS FULL RETURN POLICY

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X-Treme Scooters Returns (Summary)

Return Window

• Contact X-Treme within 15 days of purchase to initiate a return, replacement, or refund.
  

Authorization Required

• Shopsy Dropsy is here to help, all returns must be approved via an RMA (Return Merchandise Authorization) from our support team for X-treme products. You'll be required to include your RMA number on the outside of the package.
  

Conditions for Returns

• Items must be new, unused, and in original packaging.
  
• Include all contents: warranty cards, manuals, accessories, promotional items, and a copy of your invoice.
  
• Merchandise that has been ridden, worn, used, or damaged is not eligible for return.
  

Shipping

• Customer is responsible for return shipping costs.
  
• Ship via UPS, FedEx, DHL, or another trackable and insured courier, customer is responsible for any loss or damage during the return shipping process.
  
• Freight collect and COD shipments are not accepted.
  

Refunds

• Shopsy Dropsy will issue refunds to the original payment method after the item is received and processed.
  
• Refund includes the full purchase price and original shipping costs (if any).
  
• X-Treme may apply a 15% restocking fee at its discretion for authorized returns in original condition.
  

Parts Returns

• Electronic parts are non-returnable.
  
• Other parts can be returned within 15 days, subject to a 15% restocking fee and customer-paid return shipping.
  
• Damaged or defective parts are handled under the warranty policy.
  

Contact for Returns

• Chat support: https://x-tremescooters.com/?chat
  

READ THE X-TREME FULL RETURN POLICY HERE

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Magnum Limited lifetime Warranty (Summary)

Coverage: MAGNUM aluminum Truck Racks are warranted to the original purchaser against defects in materials and workmanship for the lifetime of the product. Warranty begins on the date of purchase. Proof of purchase is required.

• Repairs & Replacements: Defective products may be repaired or replaced at MAGNUM’s discretion. Replaced items become MAGNUM property. Customers are responsible for shipping costs. MAGNUM may approve field repairs; unauthorized repairs are not covered.
  
• Exclusions: This warranty does not cover:
  Normal wear and tear
  Altered, modified, or neglected racks
  Transfer of ownership
  Accidents or collisions
  Extreme off-road use or twisting
  Damage from chemicals, improper installation, or Acts of God (flood, earthquake, wildfire)
  Damage from salt, sand, road debris, or weathering

1. Time-Limited Coverage:
   
   1 year: Lights, wiring, installation components, hardware, and accessories
   
   3 years: Powder-coated finishes

• How to File a Claim:
  
  Do not return the product before contacting MAGNUM.
  
  Complete the Warranty Claim Form.
  
  MAGNUM typically responds within 24–72 hours with instructions.
  
  Additional Terms:
  
  No other warranties are authorized beyond this statement.
  
  Implied warranties (merchantability, fitness for purpose) are limited to 5 years.
  
  Some state laws may override certain limitations.
  
  Warranty is valid only for the original purchaser and is not transferable.

READ THE MAGNUM FULL WARRANTY POLICY HERE

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Nakto Warranty (Summary)

All NAKTO e-bikes sold through Shopsy Dropsy are backed by a 1-year limited warranty for the original purchaser.

What’s Covered

• Original NAKTO parts and components (motor, battery, controller, throttle, brake, PAS system) against defects in materials or workmanship under normal use for one year from delivery.
  
• One free replacement per covered component within the warranty period, no shipping cost for the first replacement.

What’s NOT Covered

Normal wear and tear (tires, brake pads, calipers, handlebar grips, chain, pedals, saddles, etc.)

• Cosmetic damage (scratches, dents, minor imperfections)
  
• Damage from improper assembly, maintenance, or modifications
  
• Damage from accidents, misuse, abuse, or exceeding weight/speed limits
  
• Water damage, battery self-discharge, or improper charging long-term battery inactivity 
  
• Unauthorized repairs or modifications
  
• The one-year warranty does not cover damage caused intentionally or artificially.
  Reduced battery range resulting from long-term inactivity is considered improper use and is not covered under the warranty

Warranty Claims

1. Email: support@ShopsyDropsy.com
   
2. Provide proof of purchase (order confirmation, date, order number), and the email/shipping info used for the order.  Please provide a photo or video showing the issue with the bike
   
3. Shopsy Dropsy and NAKTO will review the claim and guide you through repair or replacement.
   

Important Notes

• Warranty applies to the original purchaser only (non-transferable).
  
• Second replacements of the same component may require payment for the part and shipping.
  
• NAKTO e-bikes are not designed for extreme use, including contests or water wading.
  

CLICK HERE FOR THE FULL NAKTO WARRANTY POLICY

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VIRIBUS Limited WARRANTY (SUMMARY)

Coverage

Viribus warrants new, genuine Viribus products purchased in the U.S. against defects in materials and workmanship for 1 year from the original purchase date. This includes the frame and battery.

What We Will Do

If your product fails under normal use, Viribus may:
Repair the product or replace parts
- Replace the product with the same or equivalent model
- Refund the original purchase price (adjusted for discounts, installation, or third-party fees)

How to Claim
Contact Viribus at +1 (320) 377-3106 or support@viribusbikes.us with your purchase details and a description of the issue. Approved claims will include return instructions and prepaid shipping.

What’s Not Covered

- Misuse, abuse, accidents, improper installation, or maintenance
- Damage from liquids, chemicals, sand, dirt, or other extreme conditions
- Unauthorized repairs or modifications
- Use of non-approved chargers, accessories, or commercial use
- Wear and tear on consumables (tires, brake pads, chains, etc.)
- Cosmetic damage that doesn’t affect function
- Products with altered, missing, or stolen serial numbers, or products purchased/delivered outside the U.S.

Other Key Points
- Warranty is valid only for the original purchaser; non-transferable unless required by law
- Using non-Viribus parts won’t void the warranty unless they cause damage
- Some implied warranties are limited to the 1-year period where allowed by law
- This warranty gives you specific legal rights; state laws may provide additional rights
CLICK HERE FOR THE VIRIBUS LIMITED WARRANTY POLICY

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White Duck Outdoors Warranty (Summary)

At Shopsy Dropsy, we back the gear we sell. White Duck Outdoors products are covered by the manufacturer’s warranty for defects in materials or workmanship, starting from the delivery date.

What’s Covered

• Manufacturing defects or production errors (e.g., stitching, waterproofing)
  
• Components failing due to defects in materials or workmanship
  

What’s NOT Covered

• Damage from normal wear & tear, holes, punctures, mold, mildew, minor leaks, UV exposure, fire, heat, or improper storage
  
• Improper use, assembly, storage, or maintenance
  
• Repairs, modifications, or alterations by anyone other than White Duck Outdoors
  
• Intentional damage or extreme weather events (ice, snow, hail, wind, lightning)
  
• Tents used as permanent shelters or left unattended long-term
  

How to File a Warranty Claim

Email: support@ShopsyDropsy.com or use online chat.

1. Describe the defect and include photos if possible.
   
2. Shopsy Dropsy and White Duck Outdoors will review the issue and guide you through repair or replacement.
   

Important Notes

• Keep your original sales receipt — it’s required for warranty service.
  
• Shipping to White Duck for warranty service is the customer’s responsibility, unless the defect is verified as a manufacturer issue.
  
• Repairs or replacements are only handled by White Duck Outdoors.
  

CLICK HERE FOR THE FULL WHITE DUCK OUTDOORS WARRANTY POLICY

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X-Treme Scooters Warranty (Summary)

Coverage Overview

• 12-month limited warranty on all bicycle and scooter components (excluding batteries).
  
• Lifetime frame warranty for the original purchaser on all X-Treme bicycles.
  
• 1-year battery limited warranty against manufacturer defects.
  

Who’s Covered

• Warranty applies only to the original purchaser.
  
• Warranty is non-transferable and does not cover products purchased used or from non-authorized dealers.
  

What’s Covered

• Manufacturer defects and workmanship issues in frames, components, and batteries.
  
• Replacement parts are provided free of charge under warranty, including the first and second shipments.

What’s NOT Covered

• Normal wear and tear on components (brake pads, tires, grips, cables, chains, etc.).
  
• Cosmetic damage (scratches, dents, paint fade). that has not been caused by X-Treme.
• 
  Damage from corrosion, water, improper assembly, misuse, neglect, extreme riding, or modifications.
  
• Labor for installation or removal of defective parts.
  
• Batteries damaged due to improper care, charging, or power surges.
  

Warranty Process

• Contact X-Treme support via live chat. 
  
  Provide proof of purchase (order confirmation), photos of defects if applicable, and delivery details.
  
• Replacement or repair parts are shipped according to X-Treme’s warranty terms. Customers may be responsible for return shipping of defective parts; X-Treme pays for standard return shipping of replacement parts.
  

Additional Support

• Wheel truing reimbursement (up to $40 per wheel) if notified within 5 days of delivery with video evidence and receipt.
  
• Lifetime technical support is available for all X-Treme bicycle purchases via live chat.
  

Important Notes

• Warranty does not cover labor charges or shipping for additional replacement parts beyond the first two shipments.
  
• Warranty starts on the date of delivery.
  

CLICK HERE FOR THE FULL X-TREME WARRANTY POLICY

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Affiliate* / Partner Products

Shopsy Dropsy also features select products through affiliate* partnerships (for example, Outdoor Master & TST eBikes).

For these items:

• Shopsy Dropsy does not handle the sale, shipping, fulfillment, or returns.
  
• All return, warranty, and customer service issues are handled directly by the partner retailer.
  
• Please refer to the partner site for the most accurate return, warranty, and shipping information.

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