All warranty and damage issues our handled through X-Treme's ticket
system. If a customer receives an item damaged, please take photos as outlined
below and include in your support ticket. If the pictures are provided immediately, this will
speed up the warranty process.
We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts.

Pictures Required for Warranty Process

• A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam
peanuts, cardboard dividers, etc.)
• A close-up photo of the shipping label with tracking number (please zoom in enough to
read the tracking number which usually begins with '1Z')
• Two photos displaying all 6 sides of the package (1 photo should display the top and 2
sides, the 2nd photo should display the bottom and the opposite sides).

When creating a support ticket, please provide as much of the requested information as
possible. If you do not have all the information available please complete the ticket without it.  Do not delay submitting your ticket. Our support teams will try to locate your order on the information provided and if they cannot they will contact you for more information.

Please also note, if a customer chooses to not work with tech support and go outside of our warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. If the customer initiates this request to X-Treme, Shopsy Dropsy also has approve this request, X-Treme will contact Shopsy Dropsy for approval prior to contacting the customer with RMA approval.  A customer will not be allowed to return an item without approval.  Upon approval notification the customer will be provided with instructions for returning the item.

Return Terms and Conditions:
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when an e-bike is returned for a refund; within the warranty period only. 

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only.

Customer is responsible for returning merchandise at his or her own expense. 

Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Returns must be shipped back within 15 days of when you made your purchase.

At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee. 

If you would like to proceed with your return request, please reply to your Support Ticket or the email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement.  Your return request will handled between Shopsy Dropsy and the X-Treme management team.

Within 3-4 business days of receiving your agreement to the terms and conditions, a team
member from our support department will contact you with further instructions and Shopsy Dropsy will help make this process smooth.

PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this
correspondence. Failure to do so will result in your return request being automatically denied.

Return of Parts

For electronic part returns, including batteries, are non-returnable and non-refundable once they have been purchased.  An exception is mad if the battery is defective and covered under the manufacturer's warranty.

Return shipping is on the customer.

If your item is damaged or defective, refer to our warranty policy.

Need help?  Our customer service team is just a quick live chat away at: https://x-tremescooters.com/?chat or you can call Shopsy Dropsy at (484) 335-3079.