FAQs
What Are the Shipping and Delivery Times?
We ship directly from multiple warehouses as soon as the order is processed. Most bikes are out the door in 1–3 days and at your doorstep in 1–2 weeks. Time to drop…then zoom!”
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
We only ship to the lower 48 states, delivery times to the US usually take 2-6 business days.
How Can I Track My Package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the Order Tracking in the menu above.
What Happens If the Estimated Delivery Time Passed and I Still Did Not Receive My Order?
This would be a rare occurance but in the unfortunate even that it does, please contact us with your order number ASAP, so we can check and boost the delivery process. You can email us at support@ShopsyDropsy.com or by using the Contact Us in the menu above.
What Should I Do If I Receive a Damaged Bike?
In the rare event that you receive damaged merchandise, please take a picture and email us the picture at support@shopsydropsy.com immediately! Each manufacturer has a limited number of days to return damaged items.
NACTO BATTERY QUESTIONS
ATTENTION: Please take care of your battery key...we DO NOT have a copy of the battery keys.
When you charge the battery, you need to connect the battery and charger first. Then plug the charger in to the wall or you would damage the battery fuse.
How to take the battery out of the bike?
1. Take the seat down, there is a small blue bar under the seat, pull that bar up to turn the seat straight. 2. Left hand turn the battery key to unlock, at the same time, push the key in. Meanwhile with the right hand take the battery out.
What is the problem if the charger signal is always green when charging? Does this mean the battery has a problem?
Should I Charge the Battery to 100%?
Avoid charging your battery to 100% every time, as this can degrade the battery faster. Charging to 80-90% is often recommended.
Is Shopsy Dropsy better than buying from the manufacturer?
Absolutely. Here's why:
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We offer multiple brands to help you find the right bike — not just the one a manufacturer wants to sell you.
Who Are We?
We're really happy you're here, so welcome to Shopsy Dropsy, the electric bike store with a sleepy schnauzer (Dropsy), a big heart, and a zippy way to shop.
We're not just one brand. Not just one type. We fetch the best of the best from top manufacturers-all in one spot. That means more variety, more value and no showroom pressure. The prices will leave you jumping with joy with a quality that won’t leave you wishing for more!
Here's why smart riders shop with us instead of the big-box stores or bike brands themselves, why we're the right pack to roll with:
Why Buy From Shopsy Dropsy?
Tail-Waggin' Selection
Don't be fooled by the nap...Dropsy did the hard work, so you don't have to. This snoozing schnauzer sniffs out the best electric bikes for you, he only puts his paw of approval on the best e-bikes out there. We partner with top brands and bring them all to one place, so your're not stuck browsing six different sites or wandering aimlessly through a store.
No Store? No Problem
Skip the showroom. Skip the sales pitch. At Shopsy Dropsy, you shop from your couch, we ship it to your door and you're off riding after just a few steps of assembly (directions for this will be included. This helps in making it more efficient to ship).
No Pushy Salespeople. Just Push Buttons
Forget awkward test rides while someone watches. At Shopsy Dropsy, you shop in peace, on your couch, in our pajamas, while Scoots dreams of squirrels.
Fast, Free Shipping & No Fetch Required
All our ebikes ship quickly and safely to your door. No need to rent a truck or tie it to the roof. Zoom-ready, just like that (after a small amount of assembly on your part, a video will walk you thru the few steps).
Honest, Real Talk, Not Tech Babble
We speak human, not 'torque-to-weight-ratio' (unless you're into that). Our reviews, guides and videos are simple, honest and often come with a bark of humor. Just honest help and a schnauzer-approved seal of approval on all our electric bikes.
Schnauzer Support
Have a question? Our team is just a click away. We're not pushy and we genuinely care about getting you the right ride. Our support team is as friendly as a wagging tail-and way faster than a napping dog.
So, Why Shopsy Dropsy?
Because we're the fun, friendly, no-fuss way to shop electric bikes-with better vibes, great prices and a very lazy mascot.
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We curate, not just create. Manufacturers sell their brand. We sell the best brands—side by side—so you can actually compare. It’s like a bike buffet instead of a one-flavor-only factory tour. (Dropsy says, "did I hear the word, buffet?")
- We work hard to get you more bike for your buck.
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We’re personal — with us, you’re not a ticket number. You’re part of our pack.