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Shop 'till you drop...then zoom off or camp in style
🛒 Ordering
Are your products authorized and legit?
Yes. All brands sold on our site are 100% authentic and are offered through approved retail partnerships. Some products are supplied directly through manufacturer-approved ecommerce programs, while others are sold through traditional authorized dealer relationships. All products include applicable manufacturer warranties.
Note: Outdoor Master sunglasses, helmets and e-skateboard products are offered through an affiliate partnership and are fulfilled and warranted directly by Outdoor Master.
Why buy from Shopsy Dropsy instead of the manufacturer?
→ Better support, easier returns, real humans, and curated gear. — you don’t have to deal with the hassle. So, shopping with us stays easy, fun and stress-free!
Is my payment information secure?
→ Absolutely. We use industry-standard encryption and trusted payment providers.
Do you have a physical store?
→ We’re proudly online-only — which lets us focus on better prices, better support, and faster help.
🚚 Shipping
→ Free standard ground shipping to the lower 48 states — always.
What Are the Shipping and Delivery Times?
- Processing time: 1–2 business days
- Estimated delivery: 2–10 business days after shipment (3–12 days total)
*We use conservative delivery estimates to leave room for real-world stuff (carriers, weather, life). Many orders arrive sooner — bonus!
Where do you ship from?
→ Products ship directly from our brand partners’ U.S. warehouses.
Do you ship internationally?
→ Currently U.S. only — Dropsy’s passport is expired
⚡eBike Questions
Do e-bikes come assembled?
→ Most arrive partially assembled. Final setup is usually quick and simple with step-by-step instructions and/or videos.
Do your e-bikes include a warranty?
→ Yes — all e-bikes include the manufacturer’s warranty. Details vary by brand. We also offer warranty plans thru CPS for accidental damage.
Are e-bikes legal where I live?
→ E-bike laws vary by state and city. We recommend checking local regulations before riding.
Can I ride an e-bike in the rain?
→ Light rain is generally fine, but e-bikes are not meant to be submerged or pressure-washed.
⛺ Tent & Gear Questions
What does “fabric option” mean on tents?
→ Some tents offer different fabric types or materials. Select the option that best fits your needs for durability, weight, or weather.
Are tent accessories included?
→ What’s included is listed clearly on each product page — no surprises.
🐕 Shopsy Dropsy Brand
Who is Dropsy?
→ Dropsy isn’t your average schnauzer — he’s blue, dramatic, and obsessed with e-bikes and camping. Sometimes he sings ballads, sometimes he reviews gear… and sometimes he’s on top-secret stakeout, keeping an eye on the e-bike world. Think of him as your furry, slightly dramatic tour guide!
Why the name “Shopsy Dropsy”?
→ Well, there are several reasons! You should shop till you drop… then zoom off or camp in style. You shop and we drop it. It’s fun, catchy, easy to remember — and of course, guided by our blue schnauzer mascot, Dropsy.
How do I contact you?
→ Email us anytime — real humans will get back to you as quickly as possible.
🔍 General Questions
Do prices include tax?
Yes — we charge sales tax for PA orders and cover the cost for our customers here. For other states, we’re not required to collect it, but many states have a use tax that might apply when you file your taxes. We prefer to be upfront about it, so you’re never surprised.
Will I receive tracking information?→ Yes! As soon as your order ships, we’ll send tracking details. You can also track your package using the Order Tracking in the menu above.
Are products in stock?
→ Inventory is synced with our partners. If something’s unavailable, we’ll let you know fast.
What Should I Do If I Receive a Damaged Item?
In the rare event that you receive damaged merchandise, please take a picture and email us the picture at support@shopsydropsy.com immediately! Each manufacturer has a limited number of days to return damaged items. Please refer to our Returns & Warranties.
NACTO BATTERY QUESTIONS
ATTENTION: Please take care of your battery key...we DO NOT have a copy of the battery keys.
When you charge the battery, you need to connect the battery and charger first. Then plug the charger in to the wall or you would damage the battery fuse.
How to take the battery out of the bike?
1. Take the seat down, there is a small blue bar under the seat, pull that bar up to turn the seat straight. 2. Left hand turn the battery key to unlock, at the same time, push the key in. Meanwhile with the right hand take the battery out.
What is the problem if the charger signal is always green when charging? Does this mean the battery has a problem?
If the single light is always green after charging,
that is an indication that the fuse of the battery has blown.
If the fuse has blown, replacing with a new fuse is suggested.
https://www.youtube.com/shorts/HoB4ofAjBGA
Should I Charge the Battery to 100%?
Avoid charging your battery to 100% every time, as this can degrade the battery faster. Charging to 80-90% is often recommended.
Is Shopsy Dropsy better than buying from the manufacturer?
Absolutely. Here's why:
We offer multiple brands to help you find the right bike — not just the one a manufacturer wants to sell you.
Why Buy From Shopsy Dropsy?
We partner with top brands and bring them all to one place, so your're not stuck browsing six different sites or wandering aimlessly through a store.
No Store? No Problem
Skip the showroom. Skip the sales pitch. At Shopsy Dropsy, you shop from your couch, we ship it to your door and you're off riding after just a few steps of assembly (directions for this will be included. This helps in making it more efficient to ship).
No Pushy Salespeople. Just Push Buttons
Forget awkward test rides while someone watches. At Shopsy Dropsy, you shop in peace, on your couch, in your pajamas.
