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Last updated February 25, 2026
Shipping & Delivery Summary
Processing time:
- Most supplier - E-bikes, tents, and gear: 1–3 business days
- E-bike accessories & components: 7–10 business days
Estimated delivery after shipment:
- Most brands of E-bikes, tents, and gear: 3–6 business days (total 4–9 business days)
- Eunorau: 5-7 days business days (total 6-10 business days)
- E-bike accessories & components: 3–5 business days (total 10–15 business days)
Carriers: UPS, FedEx, USPS
Tracking: Sent by email once shipped
Signature required: Yes, for all e-bike deliveries
Returns & Refunds: See our Returns & Warranties Policy
Contact: support@ShopsyDropsy.com
Shipping Locations
We currently ship to the contiguous 48 U.S. states only.
We do not ship to P.O. boxes, Alaska, Hawaii, U.S. territories, or internationally.
Most e-bikes, tents, and gear brands arrive within 4–9 business days. Eunorau ebikes arrive within 6-10 business days. Please note: e-bike accessories and components typically take 10–15 business days, depending on your location. (We always try to get it out the door faster if we can.)
All customer orders ship from U.S.-based warehouses.
In rare cases of unexpected inventory shortages, order processing may be delayed while inventory is replenished. If this occurs, we will notify you before shipment and provide options to wait, switch products, or cancel for a full refund.
After You Place Your Order
Order Processing
After we verify your item is in stock and the payment clears our security check, your order moves to our shipping team. (A simple step that protects you & us — nothing scary, just a safety measure.)
If an item is backordered, we will notify you before capturing payment and give you the option to:
- wait,
- switch to a different model, or
- cancel.
Once confirmed, you’ll receive an order confirmation email including:
- Order summary
- Total cost
- Payment details
- Shipping info (please double-check that your address is correct)
(If it’s not in your inbox, check your spam folder!)
Shipping Prep Time
E-bike, tents and gear orders typically ship in 1–3 business days.
Accessories & components will ship in 7–10 business days.
- After approval, your order is added to our fulfillment queue.
- Our warehouse team packs and prepares your e-bike, tent or gear.
- We ship from multiple U.S. warehouses for faster delivery.
High demand or holidays may cause a brief delay (usually just a day or two).
If anything unexpected happens (backorder, weather, warehouse delay), we’ll contact you by email or phone.
Delivery Timeframes
Most U.S. orders usually arrive 3–6 business days after shipment, depending on brand and location. Eunorau ebikes arrive 5-7 business days after shipment.
Delays may occur due to:
- Weather disruptions
- Holiday volume
- Carrier issues
- Supply-chain delays
We’ll keep you updated if something changes.
Tracking Your Order
When your order ships, you’ll receive a tracking number by email.
You can also track your order anytime using the Order Tracking tab at ShopsyDropsy.com.
If you haven’t received tracking within 3 days of placing your order, contact us at support@ShopsyDropsy.com
Important Notes
Order Changes & Cancellation
We’ll do our best to cancel your order if requested early, but once processing begins, cancellation is not guaranteed.
If it’s already shipped, the return must follow our Returns & Warranties Policy
Delivery Attempts & Signatures
To ensure safe delivery, all e-bike orders require a signature upon delivery. Please ensure someone is available to sign for the package. If no one is available when the carrier attempts delivery, the package may return the shipment to us.
Failed Delivery / Returned Shipment
If your bike is returned to us due to failed delivery or refusal, you may choose one of the following options:
- Re-shipment: Additional delivery fees will apply.
- Refund: Original outbound shipping fees, return shipping charges, and a 20% restocking fee will be deducted from your refund.
(Return shipping charges reflect the actual carrier return-to-sender cost.)
Delivery Confirmation & Lost Packages
Once an order has been successfully delivered and signed for, responsibility for the package transfers to the customer.
If you believe your package was lost or stolen after delivery, please check tracking and contact us immediately. All shipments are insured, and we will assist you in filing a claim with the carrier and work toward a resolution.
Address Correction Fees
If an incorrect or incomplete shipping address is provided and results in additional shipping costs, the customer will be responsible for those charges. We do not apply manual or handling fees - only the carrier's quoted rate will be charged. (If the carrier returns it to us, then Failed Delivery/Returned Shipment fees apply.)
Friendly Reminder: Please be available for the signature - we don't want you to miss your new ride!
Shipping Cutoff Times
Orders placed Monday–Thursday after 4:00 PM ET, Friday after 2:00 PM ET, or on weekends and holidays will be processed the next business day.
Lost Packages
If your package appears lost, contact us immediately at support@ShopsyDropsy.com.
Please keep original packaging until you confirm everything is in perfect condition.
Inspection at Delivery
Before Signing
Inspect the outside of the box before signing for delivery.
If you see damage:
- Note it on the delivery slip.
- Have both you and the driver sign the slip.
- Take photos.
- Contact us immediately at support@ShopsyDropsy.com.
- Do not open the box.
This helps us resolve issues with the manufacturer quickly.
After Opening
After unboxing, inspect your bike thoroughly.
Contact us immediately if:
- the bike is damaged,
- parts are missing, or
- you receive the wrong item.
Affiliate* Partner Products (Outdoor Master & TST eBikes)
Shopsy Dropsy also features select products through affiliate* partnerships.
For these items:
- Shopsy Dropsy does not handle the sale, shipping, fulfillment, or returns.
- All shipping, delivery timelines, and customer service are handled directly by the partner retailer.
Please refer to the partner site for the most accurate shipping, delivery, and return information.
