All brands sold on our site are 100% authentic and are offered through approved retail partnerships. Some products are supplied directly through manufacturer-approved ecommerce programs, while others are sold through traditional authorized dealer relationships. Which means your purchases are covered by the official brand-backed return and warranty policies. No knockoffs, no loopholes — just the real deal.
Each brand has its own return and warranty rules. Below are the key details for each brand sold through Shopsy Dropsy.
Shopsy Dropsy will help facilitate warranty service with the brand, ensuring a smooth process for you.
Return Policy (General)
- Authorization required: All returns must be approved before shipping. You’ll receive a Return Merchandise Authorization (RMA) number and instructions.
- Shipping: All returns must be sent prepaid (no COD/freight collect). Original shipping costs may be deducted from your refund if the brand charges them.
- Timing: Follow each brand’s return window carefully — most are 14–30 days from delivery. However, Eunorau is 7 days from delivery. Requests outside the window cannot be accepted.
- Refunds: Issued by the manufacturer after inspection, usually within 5–10 business days of receiving the returned item.
- Support: Contact support@ShopsyDropsy.com or call (484) 335-3079 to start a return.
Important: Do not ship your e-bike back until you receive official return confirmation from us.
**WE WILL PROVIDE THE RETURN ADDRESS AFTER APPROVAL!
Brand-Specific Returns & Warranty Policies
Return and warranty terms vary by brand. We want you to be happy with your purchase! The summaries below highlight key points, but full policies apply. For complete details, please click the link to the manufacturer’s official policy.
RETURNS SECTION
Returns & Refunds – Summary
Eunorau E-Mobility USA Corp.
Cancellation: Orders can be canceled any time before shipping or production, with a full refund via original payment method. Once shipped, cancellation is not possible. Do not refuse delivery; accept package first and contact Shopsy Dropsy for door-to-door pickup via UPS/FedEx. Shipping costs deducted for customer-initiated cancellations.
Return Window: Request within 7 days of delivery.
Eligibility: Bikes must be 100% new, unused, and in resellable condition. Assembled, ridden, used, or damaged bikes are not accepted. All items must be returned complete with manuals, warranty cards, accessories, promotional materials, and original packaging.
Shipping: Customers pay return shipping to Eunorau warehouses (US, AU, EU, or UK).
Refunds:
- Eunorau error (wrong item, defective, damaged during shipping): Full refund.
- The customer must initiate the return request.
If the issue is EUNORAU’s fault (wrong item, defective, or damaged in outbound shipping), a full refund will be issued.
If the issue is customer-related (wrong item ordered, unwanted item, return sent without approval, or item damaged during return shipping), the refund will be minus the original shipping cost (even if shipping was initially covered by the brand).
Returned items must be in original condition or the refund may be refused. - Refunds processed 1–3 business days after inspection. (Inspections done within 5 days of receipt of the product.)
Late or Missing Refunds: Contact support@ShopsyDropsy.com or call (484) 335-3079 (Mon–Sat, 8:00–8:00 PM EST).
Contact: support@ShopsyDropsy.com | Phone Num.: +1 888 291 3151 (Monday - Saturday, 12:00 pm - 8:00 pm, UTC-4)
Read the Eunorau Full Return Policy Here
Magnum eBikes
Return Window: 14 days from delivery. Late returns not accepted.
Eligibility: Items must be unused, undamaged, and in original packaging. Gift cards, downloadable products, and worn/washed clothing cannot be returned.
Damaged/Defective Items: Submit claims within 14 days to support@ShopsyDropsy.com. Exact exchanges available. Keep all original packaging.
Authorization Required: All returns require prior approval (RMA# will be emailed). Unauthorized returns may be refused.
Customer Responsibilities: Customers pay return shipping with a trackable service. We are not responsible for lost items.
Refunds: Issued to the original payment method after inspection. Original shipping costs are non-refundable.
Exchanges: Treated as a return plus new order. Additional shipping costs apply.
Restocking Fees: Returns not caused by manufacturing defects may incur a 25% restocking fee.
Contact: support@ShopsyDropsy.com | (484) 335-3079
Read the Magnum Full Return Policy Here
Nakto eBikes
Return Window & Refunds:
- Quality issues (defective/damaged): Contact support@ShopsyDropsy.com within 6 months of delivery. Refunds issued after inspection. Return shipping paid by customer. No restocking fee for defective items.
- Change-of-mind: Returns accepted within 14 days of delivery. Customer pays return shipping + 20% restocking fee.
Refund Schedule for Quality Issues:
Time Since DeliveryRefund AmountWithin 14 days100%14 days – 2 months80%3 – 4 months70%5 – 6 months60%Over 6 monthsNo return/refund
Conditions: Items must be new, unused, and in original packaging, with all accessories and manuals. Photos/videos of defects should be sent with order info.
Optional Repair: Pre-approved local repairs may be reimbursed for parts.
Contact: support@ShopsyDropsy.com | (484) 335-3079
Read the Nakto Full Return Policy Here
Viribus eBikes
Order Cancellations: Contact customer service before shipment.
Returns & Replacements: Accepted within 30 days for quality issues or damaged items. Free replacements for major shipping damage or missing parts. Minor scratches/normal wear not eligible. Non-quality returns may incur 25% restocking fee.
Exclusions: Pre-assembled products, clearance items, accessories, special orders, or used items (except for serious defects/shipping damage).
Refunds: Issued after inspection. Items purchased from other sellers must be processed through the original seller.
Contact: support@ShopsyDropsy.com
Read the Viribus Full Return Policy Here
White Duck Outdoors
Return Window: 15 days from delivery.
Condition: Items must be new, unused, in original packaging, with all parts, accessories, and manuals.
Fees:
- Change-of-mind: Customer pays return shipping + 15% restocking fee
- Defective/Incorrect items: Return shipping covered
- Exchanges: Customer pays shipping/restocking
- Cancellations: Orders canceled after payment may incur 5% cancellation fee
Contact: support@ShopsyDropsy.com
Read the White Duck Outdoors Full Return Policy Here
X-Treme Scooters
Return Window: Contact within 15 days of purchase.
Authorization: All returns must be approved via RMA from support. Include RMA on the package.
Conditions: Items must be new, unused, and in original packaging with all contents (manuals, warranty cards, accessories, invoice). Used or damaged items not eligible.
Shipping: Customer covers return shipping via trackable/insured courier. Freight collect or COD not accepted.
Refunds: Issued to the original payment method after inspection. Original shipping included if applicable. Authorized returns may incur 15% restocking fee.
Parts Returns: Electronic parts non-returnable. Other parts: 15% restocking fee, customer pays shipping. Damaged/defective parts handled under warranty.
Contact: support@ShopsyDropsy.com
Read the X-Treme Full Return Policy Here
WARRANTY SECTION
These summaries highlight key points of each manufacturer’s warranty. For full details, please click the link to the official policy.
Eunorau E-Mobility USA Corp.
Coverage:
- Frame: 10-Year Limited Warranty — replacement/repair of the frame only for the original purchaser. Labor for installation is not included.
- Battery, Motor, Electrical Components: 24 months (2 years).
- Covers defects in materials or workmanship under normal use.
Eligibility & Conditions:
- Original purchaser only; non-transferable.
- Register your e-bike immediately after purchase at Eunorau Product Registration for faster claims processing.
- First-year check-up by an authorized Eunorau specialist or dealer is required.
- Proof of purchase required:
Retail: receipt or equivalent with product name and purchase date
Eunorau website: order ID and email/shipping info
Other websites: additional documentation may be required - Your retail store will help guide you through our registration process. Doing this immediately will help process any warranty claims quicker.
Exclusions / What’s Not Covered:
- Ordinary wear and tear on parts (brake pads, rotors, spokes, handlebar grips, shifters, cables, casings, tires/tubes, chains, chain rings, cassettes, transmission gears)
- Corrosion or damage from exposure to elements (moisture, heat, etc.)
- Surface finish or cosmetic damage (scratches, dents, paint fade, impact marks) not caused by Eunorau
- Labor charges for replacing parts
- Damage from accident, abuse, misuse, stunt riding, racing, improper storage, chemical/liquid exposure, sand/dirt, neglect, abnormal stress
- Products with removed, defaced, or illegible serial numbers/barcodes
- Damage caused by non-Eunorau-approved accessories or peripherals
- Damage from improper assembly, testing, operation, maintenance, installation, service, or adjustment outside Eunorau instructions/manual
- External causes: collision, fire, flooding, windstorm, lightning, earthquake, theft, blown fuse, improper power sources
- Battery misuse: wrong or incompatible charger, tampering, using battery outside bike, use of the battery charger improperly
- Free gifts or pre-installed accessories (racks, fenders, etc.)
- Non-reversible modifications (drilling, welding)
- Suspension components
- Chain guard mounted to the frame (if applicable)
- Shipping damage — packages must be signed for at delivery; report any issues immediately with photos/videos
Additional Frame Notes:
- Frame replacement may use scratch-and-dent stock or a compatible style/color if exact match unavailable.
- Frame issues excluded: corrosion, paint fade, scratches, impact damage.
Claim Process:
- Keep the product and all original packaging.
- If defects or shipping damage are found, contact Eunorau immediately via after-sales support, providing photos/videos.
- Only authorized dealers or Eunorau specialists may perform repairs or check-ups for warranty purposes.
Legal & Dispute Resolution
Scope of Warranty:
- This limited warranty represents the full extent of Eunorau’s obligations and the exclusive remedy for your product.
- All implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this warranty.
- Eunorau is not liable for damages exceeding the purchase price, or for incidental, consequential, punitive, or commercial losses, including loss of use, data, time, reputation, opportunity, profits, or goodwill.
- Some states/jurisdictions may not allow limitations on implied warranties or certain damages, so these limits may not apply to you.
Third-Party Equipment:
- Eunorau does not warrant third-party equipment or software used with the product.
- Responsibility for third-party equipment performance or suitability rests solely with the user and the vendor/supplier.
No Additional Warranties:
- Nothing in manuals, assembly instructions, or product info constitutes an additional warranty.
- No agent, employee, dealer, or reseller may modify or extend this warranty or make binding claims on behalf of Eunorau.
Dispute Resolution / Arbitration:
- All disputes related to the product or warranty must be resolved by final and binding arbitration, not in court, except for individual claims in small claims court.
- Disputes cannot be combined with claims from other purchasers and class or collective actions are prohibited.
- Arbitration follows AAA consumer rules (www.adr.org) or, if unavailable, JAMS or other consumer arbitration rules.
- Governed by Federal Arbitration Act and Nevada law.
- Arbitrator decides all interpretations and awards; judgment may be entered in a competent court.
Opt-Out Option:
- Original purchaser may opt out of arbitration within 30 days of purchase by emailing info@eunorau-ebike.com with:
Name and address
Purchase date
Product model name/number
Product serial number (on box, frame, or battery) - Opting out does not affect warranty coverage.
Severability:
- If any portion of this warranty is deemed illegal or unenforceable, the remainder remains in effect.
Contact:
EUNORAU E-MOBILITY USA CORP
3111 S Valley View Blvd, Las Vegas, NV 89102
Email: info@eunorau-ebike.com
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full Eunorau Warranty Policy
Magnum eBikes
Coverage:
- Aluminum Truck Racks: Lifetime warranty to original purchaser
- Accessories: 1 year (lights, wiring, hardware)
- Powder-coated finishes: 3 years
Eligibility & Conditions:
- Original purchaser only
- Proof of purchase required
Exclusions:
- Normal wear and tear
- Altered, modified, or neglected racks
- Accidents, collisions, extreme off-road use, chemical or weather damage
- Labor costs for installation
Claim Process:
- Complete Warranty Claim Form
- MAGNUM responds within 24–72 hours
Legal Notes:
- No other warranties authorized beyond this statement
- Implied warranties limited to 5 years
Contact: Magnum: (323) 375-2666 or Chat with us at https://magnumbikes.com/
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full Magnum Warranty Policy
Nakto eBikes
Coverage:
- 1-year limited warranty for original purchaser
- Covers motor, battery, controller, throttle, brake, PAS system
- One free replacement per covered component during warranty
Eligibility & Conditions:
- Original purchaser only; non-transferable
Exclusions:
- Wear and tear (tires, brake pads, grips, chain, pedals, saddles)
- Cosmetic damage
- Improper assembly, maintenance, or modifications
- Misuse, abuse, accidents, exceeding weight/speed limits
- Water damage, battery misuse
- Unauthorized repairs
Claim Process:
- Email support@ShopsyDropsy.com with proof of purchase
- Include photo/video of defect; NAKTO reviews and guides repair/replacement
Contact Email: support@nakto.com | National: 909-281-9608 (Mon-Fri: 8AM-5PM Eastern Time
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full Nakto Warranty Policy
Viribus eBikes
Coverage:
- 1-year warranty on frame and battery
- Covers defects in materials or workmanship
Eligibility & Conditions:
- Original purchaser only; non-transferable unless required by law
Exclusions:
- Misuse, abuse, accidents, improper installation or maintenance
- Environmental damage (liquids, chemicals, sand, dirt, extreme conditions)
- Unauthorized repairs or modifications
- Wear and tear on consumables (tires, brake pads, chains, etc.)
- Cosmetic damage that doesn’t affect function
- Altered/missing serial numbers or products purchased/delivered outside the U.S.
Claim Process:
- Contact Viribus at +1 (320) 377-3106 or support@viribusbikes.us
- Include purchase details and description of issue; approved claims include return instructions and prepaid shipping
Contact: +1 (320) 377-3106 | support@viribusbikes.us
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full Viribus Warranty Policy
White Duck Outdoors
Coverage:
- Manufacturer defects or production errors (e.g., stitching, waterproofing)
- Component failures due to defects in materials or workmanship
Eligibility & Conditions:
- Original purchaser only
Exclusions:
- Normal wear and tear (holes, punctures, mold, mildew, minor leaks, UV, fire, heat)
- Improper use, assembly, storage, or maintenance
- Repairs/modifications by anyone other than White Duck Outdoors
- Intentional damage or extreme weather events
- Tents used as permanent shelters or left unattended long-term
Claim Process:
- Email support@ShopsyDropsy.com or use online chat
- Describe defect and include photos; White Duck Outdoors reviews and guides repair/replacement
Contact: info@whiteduckoutdoors.com
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full White Duck Outdoors Warranty Policy
X-Treme Scooters
Coverage:
- 12-month limited warranty on components (excluding batteries)
- Lifetime frame warranty for original purchaser
- 1-year battery warranty against manufacturer defects
Eligibility & Conditions:
- Original purchaser only; non-transferable
- Products purchased used or from non-authorized dealers are excluded
Exclusions:
- Normal wear and tear (brake pads, tires, grips, cables, chains)
- Cosmetic damage not caused by X-Treme
- Corrosion, water, improper assembly, misuse, neglect, extreme riding, modifications
- Battery damage from improper care/charging
- Labor for installation/removal of defective parts
Claim Process:
- Contact X-Treme via live chat
- rovide proof of purchase, photos of defect, delivery details
- Replacement/repair parts shipped according to warranty terms
Contact: X-Treme support via live chat
Shopsy Dropsy will also help make this a smooth process, contact us at: support@ShopsyDropsy.com.
Read the Full X-Treme Warranty Policy
Affiliate* / Partner Products
Shopsy Dropsy also features select products through affiliate* partnerships (for example, Outdoor Master).
For these items:
- Shopsy Dropsy does not handle the sale, shipping, fulfillment, or returns.
- All return, warranty, and customer service issues are handled directly by the partner retailer.
- Please refer to the partner site for the most accurate return, warranty, and shipping information.
