All brands sold on our site are 100% authentic and are offered through approved retail partnerships. Some products are supplied directly through manufacturer-approved ecommerce programs, while others are sold through traditional authorized dealer relationships. Which means your purchases are covered by the official brand-backed return and warranty policies. No knockoffs, no loopholes — just the real deal.
Each brand has its own return and warranty rules. Below are the key details for each brand sold through Shopsy Dropsy.
Return and warranty terms vary by brand. The summaries below highlight key points; full policies apply
Return Policy (General)
- Authorization required: All returns must be approved before shipping. You’ll receive a Return Merchandise Authorization (RMA) number and instructions.
- Shipping: All returns must be sent prepaid (no COD/freight collect). Original shipping costs may be deducted from your refund if the brand charges them.
- Timing: Follow each brand’s return window carefully — most are 14–30 days from delivery. Requests outside the window cannot be accepted.
- Refunds: Issued by the manufacturer after inspection, usually within 5–10 business days of receiving the returned item.
- Support: Contact support@ShopsyDropsy.com or call (484) 335-3079 to start a return.
Important: Do not ship your e-bike back until you receive official return confirmation from us.
Brand-Specific Returns & Warranty Policies
White Duck Outdoors Returns (Summary)
- Return window: 15 days from delivery
- Condition: Items must be new, unused, in original packaging, with all parts, accessories, and manuals
- Fees:
Change-of-mind: Customer pays return shipping + 15% restocking fee
Defective/incorrect items: Return shipping covered
Exchanges: Customer pays shipping/restocking
- Cancellations: Orders canceled after payment may incur 5% cancellation fee
- Contact: support@ShopsyDropsy.com
READ THE WHITE DUCK OUTDOORS FULL RETURN POLICY HERE
White Duck Outdoors Warranty (Summary)
At Shopsy Dropsy, we back the gear we sell. White Duck Outdoors products are covered by the manufacturer’s warranty for defects in materials or workmanship, starting from the delivery date.
What’s Covered
- Manufacturing defects or production errors (e.g., stitching, waterproofing)
- Components failing due to defects in materials or workmanship
What’s NOT Covered
- Damage from normal wear & tear, holes, punctures, mold, mildew, minor leaks, UV exposure, fire, heat, or improper storage
- Improper use, assembly, storage, or maintenance
- Repairs, modifications, or alterations by anyone other than White Duck Outdoors
- Intentional damage or extreme weather events (ice, snow, hail, wind, lightning)
- Tents used as permanent shelters or left unattended long-term
How to File a Warranty Claim
Email: support@ShopsyDropsy.com or use online chat.
- Describe the defect and include photos if possible.
- Shopsy Dropsy and White Duck Outdoors will review the issue and guide you through repair or replacement.
Important Notes
- Keep your original sales receipt — it’s required for warranty service.
- Shipping to White Duck for warranty service is the customer’s responsibility, unless the defect is verified as a manufacturer issue.
- Repairs or replacements are only handled by White Duck Outdoors.
CLICK HERE FOR THE FULL WHITE DUCK OUTDOORS WARRANTY POLICY
NAKTO Returns (Summary)
We want you to be happy with your NAKTO e-bike! Here’s everything you need to know about returns when purchasing through Shopsy Dropsy.
Return Window & Refunds
Quality-related issues: (defective or damaged bikes)
- Contact support@ShopsyDropsy.com to request a return.
- Customers are responsible for return shipping and fee, use a trackable service.
- No restocking fee applies for defective items.
- Refunds are issued after inspection.
- Returns not accepted after 6 months from delivery.
Refund schedule based on time since delivery:
- Within 14 days: 100% refund
- 14 days – 2 months: 80% refund
- 3 – 4 months: 70% refund
- 5 – 6 months: 60% refund
- Over 6 months: No return or refund
Note: Only regular-priced items are refundable. Sale items are not eligible.
Non-quality issues (change-of-mind, not defective):
- Returns accepted within 14 days of delivery.
- Customers pay return shipping and a 20% restocking fee.
- Returns must be prepaid with trackable shipping; NAKTO does not provide return labels.
Optional repair through a local shop:
- Customers may choose to repair locally. NAKTO offers free parts and partial reimbursement, subject to pre-approved repair quotes.
Conditions for Returns
- Bikes must be new, unused, and in original packaging.
- Include all parts, accessories, manuals, and packaging materials.
- Take photos or videos of quality issues and send them with your order number and purchase date to support@ShopsyDropsy.com.
- Customers may also deliver the bike directly to NAKTO’s warehouse in CA if convenient.
Contact for Returns
- Email: support@ShopsyDropsy.com
- Phone: (484) 335-3079
- Return Address:
**WE WILL PROVIDE RETURN ADDRESS AFTER APPROVAL!
READ THE NAKTO FULL RETURN POLICY HERE
NAKTO Warranty (Summary)
All NAKTO e-bikes sold through Shopsy Dropsy are backed by a 1-year limited warranty for the original purchaser.
What’s Covered
- Original NAKTO parts and components (motor, battery, controller, throttle, brake, PAS system) against defects in materials or workmanship under normal use for one year from delivery.
- One free replacement per covered component within the warranty period, no shipping cost for the first replacement.
What’s NOT Covered
Normal wear and tear (tires, brake pads, calipers, handlebar grips, chain, pedals, saddles, etc.)
- Cosmetic damage (scratches, dents, minor imperfections)
- Damage from improper assembly, maintenance, or modifications
- Damage from accidents, misuse, abuse, or exceeding weight/speed limits
- Water damage, battery self-discharge, or improper charging long-term battery inactivity
- Unauthorized repairs or modifications
- The one-year warranty does not cover damage caused intentionally or artificially.
Reduced battery range resulting from long-term inactivity is considered improper use and is not covered under the warranty
Warranty Claims
- Email: support@ShopsyDropsy.com
- Provide proof of purchase (order confirmation, date, order number), and the email/shipping info used for the order. Please provide a photo or video showing the issue with the bike
- Shopsy Dropsy and NAKTO will review the claim and guide you through repair or replacement.
Important Notes
- Warranty applies to the original purchaser only (non-transferable).
- Second replacements of the same component may require payment for the part and shipping.
- NAKTO e-bikes are not designed for extreme use, including contests or water wading.
CLICK HERE FOR THE FULL NAKTO WARRANTY POLICY
X-Treme Scooters Return Policy (Summary)
Return Window
- Contact X-Treme within 15 days of purchase to initiate a return, replacement, or refund.
Authorization Required
- Shopsy Dropsy is here to help, all returns must be approved via an RMA (Return Merchandise Authorization) from our support team for X-treme products. You'll be required to include your RMA number on the outside of the package.
Conditions for Returns
- Items must be new, unused, and in original packaging.
- Include all contents: warranty cards, manuals, accessories, promotional items, and a copy of your invoice.
- Merchandise that has been ridden, worn, used, or damaged is not eligible for return.
Shipping
- Customer is responsible for return shipping costs.
- Ship via UPS, FedEx, DHL, or another trackable and insured courier, customer is responsible for any loss or damage during the return shipping process.
- Freight collect and COD shipments are not accepted.
Refunds
- Shopsy Dropsy will issue refunds to the original payment method after the item is received and processed.
- Refund includes the full purchase price and original shipping costs (if any).
- X-Treme may apply a 15% restocking fee at its discretion for authorized returns in original condition.
Parts Returns
- Electronic parts are non-returnable.
- Other parts can be returned within 15 days, subject to a 15% restocking fee and customer-paid return shipping.
- Damaged or defective parts are handled under the warranty policy.
Contact for Returns
- Chat support: https://x-tremescooters.com/?chat
READ THE X-TREME FULL RETURN POLICY HERE
X-Treme Scooters Warranty (Summary)
Coverage Overview
- 12-month limited warranty on all bicycle and scooter components (excluding batteries).
- Lifetime frame warranty for the original purchaser on all X-Treme bicycles.
- 1-year battery limited warranty against manufacturer defects.
Who’s Covered
- Warranty applies only to the original purchaser.
Warranty is non-transferable and does not cover products purchased used or from non-authorized dealers.
What’s Covered
- Manufacturer defects and workmanship issues in frames, components, and batteries.
- Replacement parts are provided free of charge under warranty, including the first and second shipments.
What’s NOT Covered
- Normal wear and tear on components (brake pads, tires, grips, cables, chains, etc.).
- Cosmetic damage (scratches, dents, paint fade). that has not been caused by X-Treme.
Damage from corrosion, water, improper assembly, misuse, neglect, extreme riding, or modifications.- Labor for installation or removal of defective parts.
- Batteries damaged due to improper care, charging, or power surges.
Warranty Process
- Contact X-Treme support via live chat.
Provide proof of purchase (order confirmation), photos of defects if applicable, and delivery details. - Replacement or repair parts are shipped according to X-Treme’s warranty terms. Customers may be responsible for return shipping of defective parts; X-Treme pays for standard return shipping of replacement parts.
Additional Support
- Wheel truing reimbursement (up to $40 per wheel) if notified within 5 days of delivery with video evidence and receipt.
- Lifetime technical support is available for all X-Treme bicycle purchases via live chat.
Important Notes
- Warranty does not cover labor charges or shipping for additional replacement parts beyond the first two shipments.
- Warranty starts on the date of delivery.
CLICK HERE FOR THE FULL X-TREME WARRANTY POLICY
Affiliate* / Partner Products
Shopsy Dropsy also features select products through affiliate* partnerships (for example, Outdoor Master & TST eBikes).
For these items:
- Shopsy Dropsy does not handle the sale, shipping, fulfillment, or returns.
- All return, warranty, and customer service issues are handled directly by the partner retailer.
- Please refer to the partner site for the most accurate return, warranty, and shipping information.
