We usually get orders processed within a few hours. If it’s in stock, shipping prep time takes 1–3 business days, and then your delivery usually arrives 2–10 business days after it ships, depending on the brand and where you're located. (We try to get it out the door faster if we can.)

So You’ve Placed Your Order — Awesome! Here’s What Happens Next

Processing

• • After we confirm the item is in stock, part of our order process, is to run a quick fraud check ( a simple step that protects you & us - nothing scary, just a safety measure).  
  • If the item is on backorder, we’ll contact you via email with the estimated delivery date. You'll have the option to wait, pick a different bike, or cancel your order if you prefer.
  • Once approved, we charge your card and send you a confirmation email to the address you provided.

• • • • It includes:

        • Summary of what you ordered

        • Total cost

        • Payment details

        • Shipping info (if applicable)

      • Make sure it didn’t sneak into your spam folder!

• • After we confirm your order's in stock, and your payment passes our quick **check, the order moves on to our shipping team.

Shipping Prep Time

We usually ship your order out in 1-3 business days.

• • After approval and payment, your order goes into our fulfillment line.

  • The warehouse gets the heads-up to pack and ship your bike.

  • We ship from multiple warehouses to get your order moving fast.

  • High demand might cause a short delay — usually just a couple of days.

  • If anything unexpected pops up (backorder, weather hiccup, etc.), we’ll reach out by email or phone to keep you in the loop.

Delivery

We ship from several warehouses across the U.S., so your order gets on the road as quickly as possible.  Here’s when you can expect to see your bike cruise your way:

• U.S. orders: typically arrive in 2-10 business days from the ship date, depending on the brand and the delivery location. (We try to get it out the door faster if we can!)
• If the item is out of stock and needs to ship from out of the country, this timeframe could be delayed.
• If we’re riding a wave of high demand (yay, but also... phew!), there might be a short delay — just a couple of days tops. No stress — we’ll keep things rolling and let you know if there’s a bigger hold-up.

Heads up: Sometimes a backorder, a weather hiccup, holidays, or wild world events (looking at you, 2020) can slow things down. We’ll always do our best to keep things on track and reach out by email or phone to keep you in the loop.

Tracking Your Shipment

As soon as your order ships, you’ll get a second email with your tracking number so you can follow the journey all the way to your front door.  There is also an 'Order Tracking" tab on our main menu of the Shopsy Dropsy website.

Contact us at support@ShopsyDropsy.com if you don't receive your tracking info within 3 days of placing your order.  

A Few Things to Keep in Mind:

• Need to Cancel? We’ll try our best — but once your order hits processing, we can't guarantee cancellation before it ships.  If it's too late to cancel, your order will need to follow our Return & Warranty Policy for your specific bike brand after delivery.

  You’ll find those details at Warranties/Refunds.

• Orders placed after 3:00 PM (Eastern) or on Saturdays, Sundays, or public holidays are processed the next business day.

• Shopsy Dropsy requires signatures upon delivery — so, be sure to keep an eye on the delivery tracking link.  Shopsy Dropsy is not responsible for bike packages left at the door or packages that were returned to the sender after unsuccessful delivery attempts.  You can have it re-shipped, however you will be required to pay the delivery fee. If you do not want it re-shipped, the  shipping fees and a 20% restocking feel will be deducted from your refund. We really don't want to do this, so PLEASE, be available for the required signature.

• Any delivery timeframes listed on our site or shared by our team are estimates. We do our best, but sometimes shipping carriers throw curveballs.

• If a package becomes lost, please contact us immediately at: support@ShopsyDropsy.com

• It's a smart idea to hang on to the original packaging and materials from your electric bike delivery—just in case you need to make a return.

DON'T FORGET TO BE AVAILABLE FOR THE REQUIRED SIGNATURE AT DELIVERY. 

At Delivery-Do a Quick Visual Inspection 

When your e-bike arrives, please be sure to do a visual inspection of the outside of the box before signing anything. and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. IF YOU NOTICE ANY DAMAGE, MAKE A NOTE OF IT ON THE DELIVERY SLIP — AND HAVE BOTH YOU AND THE DRIVER SIGN THE SLIP.  THIS HELPS US (AND THE BIKE BRAND) TAKE CARE OF ANY ISSUES QUICKLY AND SMOOTHLY.  DO NOT OPEN THE BOX IF IT'S DAMAGED, PLEASE TAKE PICTURES AND CONTACT US IMMEDIATELY AT: support@ShopsyDropsy.com

Damages and Issues With Your Product

If the outside of the box looks good, after opening, inspect your order and contact us at support@ShopsyDropsy.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.  

Return Policy

As an authorized dealer, we follow each brand’s official return policy. Since every brand has its own rules, check out the return summary and links for the details on each brand.

We don’t have a store you can drop by, so all returns zoom straight back to the vendor’s warehouse. Shipping costs and return rules? Those follow the vendor’s playbook.

NAKTO Return Policy (Summary)

Quality Issues

• Contact Shopsy Dropsy customer service to start a return.

• Customer arranges and pays for return shipping (no prepaid labels). Use a trackable service for security.

• No restocking fee. Full refund once the e-bike is received and inspected.

• Refunds by timeframe:

  • 0–14 days: Full refund

  • 15 days–2 months: 80% refund

  • 3–4 months: 70% refund

  • 5–6 months: 60% refund

  • Over 6 months: No returns accepted

• Option: Instead of returning, you can use a local shop for repairs. NAKTO provides free parts and partial reimbursement (requires pre-approved repair quote).

Non-Quality Issues (change of mind, etc.)

• Returns accepted within 14 days only.

• Customer pays return shipping.

• 20% restocking fee applies.

• Returns after 14 days are not accepted for non-quality reasons.

• You may return by shipping or by bringing the bike to NAKTO’s California warehouse.

X-Treme Scooters Return Policy (Summary)

Damage or Warranty Issues

• All warranty claims and damage reports go through X-Treme’s support ticket system.

• Damaged items must be reported within 10 days of delivery with photos of packaging, shipping label, and the box.

• If approved, X-Treme provides replacement parts or warranty support.

Returns (non-warranty / change of mind)

• Returns must be initiated within 15 days of purchase with RMA (Return Merchandise Authorization) approval.

• Refunds are for 100% of the purchase price, including original shipping costs, if the scooter is in brand-new, unused condition.

• Customers pay return shipping (no COD or freight collect).

• Item must be returned complete (manuals, accessories, packaging, etc.) and in resellable condition.

• A 15% restocking fee may apply at X-Treme’s discretion, especially for unauthorized returns or new/unused units.

📄 See X-Treme’s full return policy here

How to Return

• Contact us first for a return authorization and instructions.

• All returns must be shipped in the original packaging with all parts/accessories included.

• Refunds are processed by the brand after inspection of the returned bike.

How It Works

• Return shipping: Covered by the brand if the item is defective or damaged; otherwise, the customer covers return shipping.

Eligible Conditions

• New & unused: E-bikes must be returned in the condition you received it, new & unused...free of wear, scratches, dirt or mileage, with all original parts and packaging. You'll also need the receipt or proof of purchase.

• Batteries: For safety reasons, batteries must not be used or damaged. A few test miles are okay — but fully used/abused batteries cannot be returned.  Contact us to see how we can help you.

• Accessories: Must also be returned in original packaging and new condition.

• Refunds: Issued to the original payment method within 5 business days after inspection.

Return Methods

• By mail: Most returns are handled via shipping. We’ll provide instructions once your return request is approved.

• Return shipping costs:

  • If the return is due to our error (wrong item, damaged on arrival, defective), Shopsy Dropsy or the brand will cover the return shipping.

  • If it’s a change of mind or buyer’s remorse, the customer covers shipping costs.

Restocking Fee

• A 15% restocking fee may apply to returned bikes to cover inspection, repackaging, and processing.

• Accessories returned in brand new condition are not subject to a restocking fee.

Refunds

• Refunds are issued to your original payment method.

• Processing time: within 5 business days after we receive and inspect your return.

Exchanges

• Need a different model or accessory? Contact us within the 30-day window, and we’ll be happy to help arrange an exchange.

How to Start a Return

1. Email us at support@shopsydropsy.com with your order number and reason for return.

• • We’ll confirm eligibility and provide return instructions. DO NOT SEND THE e-BIKE BACK BEFORE RECEIVING OUR 'RETURN-CONFIRMATION' e-MAIL!  Returns will go back to the manufacturer but only after we send you approval!

1. After receiving our confirmation e-mail, you'll pack your bike or accessory securely, using original packaging.

2. Ship it back and wait for our email confirmation once the refund has been processed.

⚡ Note for e-bike returns: Because these are big, heavy, and battery-powered items, shipping costs can be significant. Please review your order carefully before purchase — and don’t hesitate to reach out with questions before you buy!

A few quick notes:

• Shipping costs from the original order were covered by us and are non-refundable.
• Refunds go back to your original payment method.

Got questions or need help? Don’t hesitate to reach out—we’re here to help work this out!

Damages and Issues With Your Product

When your e-bike arrives, please be sure to do a visual inspection of the outside of the box before signing anything and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.

IF YOU NOTICE ANY DAMAGE, MAKE A NOTE OF IT ON THE DELIVERY SLIP — AND HAVE BOTH YOU AND THE DRIVER SIGN THE SLIP.  THIS HELPS US (AND THE BIKE BRAND) TAKE CARE OF ANY ISSUES QUICKLY AND SMOOTHLY.  DO NOT OPEN THE BOX IF IT'S DAMAGED, PLEASE TAKE PICTURES AND CONTACT US IMMEDIATELY AT: support@ShopsyDropsy.com

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once your return was received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

NAKTO RETURN POLICY

X-TREME RETURN POLICY