NAKTO Return Policy
Return due to quality issues:
To initiate a return, a customer should contact Shopsy Dropsy's customer service at support@ShopsyDropsy.com. Once the return request is approved, the customer should find a shipping company for themselves. NAKTO does not offer return labels. It is advisable to use a trackable shipping service for added security or Nakto can not guarantee receipt of the returned items. Customers are responsible for paying for the return shipping fee up front. There will be NO restocking fee applied in this scenario. The FULL refunds will be issued once we have received and inspected the e-bikes. A customer may NOT return any e-bike after six months of receipt of the e-bike.
Within 14 days of delivery: Customer will get a full refund
14 days - 2 months: Customer will get an 80% refund
3 - 4 months: Customer will get a 70 % refund
5 - 6 months: Customer will get a 60 % refund
Over 6 months: NO return and refund
You also have the option to choose a local shop to fix your e-bike if you prefer. NAKTO offers free parts and partial reimbursement for repairs up to a limit. However, before NAKTO will make any payment, a repair quotation is required and that must be agreed upon by NAKTO first:
Return due to non-quality issues:
Returns due to non-quality issues are eligible within 14 days. Customers may return the merchandise subject to the return shipping fee and a restocking fee of twenty percent of the purchase price. Since we do not provide return labels, customers will have to find your own shipping companies. We recommend that customers use trackable shipping services for added security. Please note that otherwise, we can not guarantee receipt of the returned items. To return an e-bike that is not defective or damaged, please contact Shopsy Dropsy's customer service team within 14 days.
To return an e-bike that is not defective or damaged, please contact Shopsy Dropsy's customer service team within 14 days. Nakto does not provide product return services after 14 days for non-quality issues. Nakto does not provide product return services after 14 days for non-quality issues. Customers also have the option to take your bike to NAKTO warehouse in CA if it works for you. A restocking fee of 20% of the purchase price will be deducted from your refunds. You can contact us at support@ShopsyDropsy.comNAKTO
Shipping From
Shipping will be from one of their warehouses:
· 1651 S Archibald Ave, Ontario, CA 91761, USA
· 2026 E Santa Fe St, Olathe, KS 66062, USA
Shipping Time
NAKTO ships between 9:00 am-4:00 pm Mon-FriShipping Date
All e-bikes in stock would ship out in 1-3 business days.
All in-stock accessories & components would ship out in 7-10 business days.
It will take 3-5 business days to arrive.
Delivery Time
Normally, E-bikes would delivery in 3-5 business time.
Shipping Company
We delivery by FedEx, UPS and USPS ground shipping, based on the size/weight of your order and your delivery address.
Customs, Duties, and Taxes
Shopsy Dropsy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
Damages
Electric Bikes & Accessories
Each electric bike brand has their own specific return policy. Please click on each brand's link below:
For products other than electric bikes & their brand accessories:
If you receive damaged merchandise, please take pictures and email us the pictures at Support@ShopsyDropsy.com right away. We will only replace damaged goods within 48 hours of receiving your order.