Shipping Summary

Processing time: 1–3 business days
Estimated delivery: 2–10 business days after shipment (3–13 days total)
Carriers: UPS, FedEx, USPS
Tracking: Sent via email once shipped
Signature required: Yes, for all e-bike deliveries
Returns & refunds: See our Returns & Warranties Policy

Contact: support@ShopsyDropsy.com.

Shipping Locations: We currently ship only to the contiguous 48 states of the U.S.. We do not ship to P.O. boxes, Alaska, Hawaii, U.S. territories, or internationally.

Most orders are delivered within 3–13 business days from the date of purchase, depending on the brand and your location. (We try to get it out the door faster if we can!)

So You’ve Placed Your Order — Awesome! Here’s What Happens Next

Processing

After we confirm your order is in stock and your payment passes our quick check, the order moves on to our shipping team. (A simple step that protects you & us — nothing scary, just a safety measure.)

If an item is backordered, we will notify you before capturing payment and provide the option to wait, change, or cancel your order.

Once approved, we charge your card and send you a confirmation email to the address you provided. It includes:

• Summary of what you ordered

• Total cost

• Payment details

• Shipping info (if applicable)

Make sure it didn’t sneak into your spam folder!

Shipping Prep Time

We usually ship your order out in 1–3 business days.

After approval and payment, your order goes into our fulfillment line.
The warehouse gets the heads-up to pack and ship your bike.
We ship from multiple warehouses to get your order moving fast.

High demand might cause a short delay — usually just a couple of days.
If anything unexpected pops up (backorder, weather hiccup, etc.), we’ll reach out by email or phone to keep you in the loop.

Delivery

We ship from several warehouses across the U.S., so your order gets on the road as quickly as possible.

U.S. orders: typically arrive in 2–10 business days from the ship date, depending on the brand and delivery location. (We try to get it out the door faster if we can!)
If the item is out of stock and needs to ship from out of the country, this timeframe could be delayed.
If we’re riding a wave of high demand (yay, but also... phew!), there might be a short delay — just a couple of days tops. No stress — we’ll keep things rolling and let you know if there’s a bigger hold-up.

Heads up: Sometimes a backorder, a weather hiccup, holidays, or wild world events (looking at you, 2020) can slow things down. We’ll always do our best to keep things on track and reach out by email or phone to keep you in the loop.

Tracking Your Shipment

As soon as your order ships, you’ll get a second email with your tracking number so you can follow the journey all the way to your front door.
There is also an Order Tracking tab on our main menu at ShopsyDropsy.com.

Contact us at support@ShopsyDropsy.com if you don't receive your tracking info within 3 days of placing your order.

A Few Things to Keep in Mind

Need to cancel? We’ll try our best — but once your order hits processing, we can’t guarantee cancellation before it ships.
If it's too late to cancel, your order will need to follow our Returns & Warranties Policy for your specific bike brand after delivery.

Orders placed after 3:00 PM (Eastern) or on Saturdays, Sundays, or public holidays are processed the next business day.

Shopsy Dropsy requires signatures upon delivery — so, be sure to keep an eye on the delivery tracking link.

Shopsy Dropsy is not responsible for bike packages left at the door or packages that were returned to the sender after unsuccessful delivery attempts.

If your bike is returned after a failed delivery, you can have it re-shipped (delivery fee applies). If you prefer a refund, the shipping fees and a 20% restocking fee will be deducted from your refund.
We really don't want to do this, so PLEASE be available for the required signature.
Full details are outlined in our Returns & Warranties Policy. 

Any delivery timeframes listed on our site or shared by our team are estimates. We do our best, but sometimes shipping carriers throw curveballs.

If a package becomes lost, please contact us immediately at support@ShopsyDropsy.com.
It's a smart idea to hang on to the original packaging and materials from your electric bike delivery—just in case you need to make a return.

At Delivery — Do a Quick Visual Inspection

When your e-bike arrives, please be sure to do a visual inspection of the outside of the box before signing anything.
Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you.

If you notice any damage, make a note of it on the delivery slip — and have both you and the driver sign the slip. This helps us (and the bike brand) take care of any issues quickly and smoothly.

Do not open the box if it's damaged — please take pictures and contact us immediately at support@ShopsyDropsy.com.

Damages and Issues With Your Product

If the outside of the box looks good, after opening, inspect your order and contact us at support@ShopsyDropsy.com immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you.

DON'T FORGET TO BE AVAILABLE FOR THE REQUIRED SIGNATURE AT DELIVERY.

Items ship by FedEx, UPS, and USPS ground shipping, based on the size/weight of your order and your delivery address.

Return Policy

Since we're an authorized dealer, we stick to each brand's official return policy.  Every brand has it's own rules, so we've put together a simple breakdown with links below to help you find the return info you need.

pssst...We don’t have a store you can drop by, so all returns zoom straight back to the vendor’s warehouse. Shipping costs and return rules? Those follow the vendor’s playbook.

How to Return

• It’s really important to follow each brand’s return policy—the timing is crucial and each brand's return window is different!

• We’re happy to help get your return started and make things as easy as possible along the way.

  • We'll first make sure your order is eligible, then we’ll send you the steps to return it. Please don’t ship your e-bike back until you get our official “Return Confirmation” email. All returns go straight to the manufacturer, but only after we give you the green light! We have to wait for authorization and instructions from the manufacturer.
    

• Refunds are processed by the manufacturer after inspection of the returned bike.

NAKTO Return Policy (Summary)

Quality Issues

• Contact Shopsy Dropsy at support@shopsydropsy.com to start a return.

• Customer arranges and pays for return shipping (no prepaid labels). Use a trackable service for security.

• No restocking fee. Full refund once the e-bike is and inspected.

• Refunds by timeframe:

  • 0–14 days: Full refund (minus shipping expense since this was paid for by Shopsy Dropsy)

  • 15 days–2 months: 80% refund

  • 3–4 months: 70% refund

  • 5–6 months: 60% refund

  • Over 6 months: No returns accepted

• Option: Instead of returning, you can use a local shop for repairs. NAKTO provides free parts and partial reimbursement (requires pre-approved repair quote).

Non-Quality Issues (change of mind, etc.)

• Returns accepted within 14 days only.

• Customer pays return shipping.

• 20% restocking fee applies.

• Returns after 14 days are not accepted for non-quality reasons.

• You may return by shipping or by bringing the bike to NAKTO’s California warehouse.

• Shipping’s on us to keep your price low, so we don’t refund those costs.

View Nakto's Full Return Policy Details Here

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X-Treme Scooters Return Policy (Summary)

Damage or Warranty Issues

• Contact Shopsy Dropsy at support@shopsydropsy.com to start a return.   
• All warranty claims and damage reports go through X-Treme’s support ticket system.
• Damaged items must be reported within 10 days of delivery with photos of packaging, shipping label, and the box.

• If approved, X-Treme provides replacement parts or warranty support.

Returns (non-warranty / change of mind)

• Returns must be initiated within 15 days of purchase with RMA (Return Merchandise Authorization) approval.

• Refunds are for 100% of the purchase price, including original shipping costs, if the scooter is in brand-new, unused condition.

• Customers pay return shipping (no COD or freight collect).

• Item must be returned complete (manuals, accessories, packaging, etc.) and in resellable condition.

• A 15% restocking fee may apply at X-Treme’s discretion, especially for unauthorized returns or new/unused units.

If shipping was on us, it's to keep your price low, so we don’t refund those costs that we paid.

View X-Treme's Full Return Policy Details Here

If any questions, contact us at: support@shopsydropsy.com or (484) 335-3079

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